SCCM Pod-221: Improving Patient and Family Satisfaction in the Surgical ICU

Michael Weinstein, MD, FACS, FCCP, speaks with Matthew Lissauer, MD, FACS, to discuss his surgical intensive care unit’s efforts to improve the care provided to critically ill and injured patients and their families. His efforts were rewarded when his institution received the Society of Critical Care Medicine’s 2013 Patient and Family-Centered Care Award. Their efforts have led to a noticeable improvement in communication, patient satisfaction, collegiality, and in being able to discuss issues with people who aren’t often in the ICU. Dr. Lissauer is an assistant professor of surgery at the University of Maryland School of Medicine. Clinically, he is an acute care surgeon, surgical intensivist and the Medical Director of the Surgical Intensive Care Unit at the R Adams Cowley Shock Trauma Center of the University of Maryland Medical Center in Baltimore, Maryland.

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